FAQ

How should Contigo drinkware be cared for?

Important context - Consistent service: The applicable guidance appears with the specific product and its packaging; do not use damaged drinkware or components.

What is the current delivery market?

Important context - Transparent coverage: Orders are delivered only to United States addresses, and standard shipping is free for every US order.

What return and exchange choices are available?

Storefront practice - US-focused approach: Eligible items may be returned or exchanged for any reason within 30 days after delivery, and gocontigo pays approved return shipping.

Will the order include tracking?

Working rule - Direct framework: Each shipped order receives a carrier tracking number, which may take a short time to activate.

May I stop an order before dispatch?

How we apply this - Transparent process: Contact us before carrier handoff to request cancellation. Later remedies follow the Refund Policy.

What are the fulfillment time estimates?

Customer outcome - Direct summary: Orders generally spend 1-2 business days in fulfillment and another 4-6 business days with the carrier.

How quickly will returned funds be sent?

Policy explanation - Policy-based review: Allow 5-10 business days for an approved credit to be issued to the original payment method after return processing.

How do I reach customer service?

Policy in practice - Service-led detail: Email support@gocontigoplaza.shop or call 512-993-0043 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Customer service contact

Policy in practice - Support-oriented framework: gocontigo handles questions about this page through the contact details below.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoplaza.shop

Phone: 512-993-0043

Physical and return address: 30 Amy Ln, Bangor, Pennsylvania, 18013, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).