Refund Policy

Direct guidance - Verified summary: To keep post-purchase service straightforward, gocontigo accepts eligible returns and exchanges requested within 30 days of delivery.

Return eligibility

Plain-language summary - Order-specific outcome: Eligibility requires a timely request, proof of purchase, and the product components originally supplied with the order.

Customer information - Clear expectation: Discretionary return eligibility excludes personalized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items.

What to expect - Verified rule: The exclusions above do not reduce remedies for products that arrive damaged or defective, or for an order that is wrong or incomplete.

Cancellation before shipment

Practical application - Support-oriented summary: Orders can be canceled while they remain unshipped, whereas shipped orders must be handled under this Refund Policy.

Refund method and timing

Customer reference - Customer-first support: A completed return is refunded to its original payment source within 5-10 business days once approval and processing are finished.

Exchange requests

Plain-language summary - Consistent information: Exchange requests follow the same 30-day deadline and are completed after the replacement option is verified.

Return destination

30 Amy Ln, Bangor, Pennsylvania, 18013, United States

Return shipping responsibility

Customer outcome - Transparent summary: Once a return is authorized, gocontigo covers the return carrier cost for no-reason requests and all damage, defect, wrong-item, or missing-item claims.

Business and support information

Customer-facing rule - Responsive approach: For policy or order assistance, customers may contact gocontigo through the following channels.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoplaza.shop

Phone: 512-993-0043

Physical and return address: 30 Amy Ln, Bangor, Pennsylvania, 18013, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).